myBupa
Insurance made easy
myBupa is a one-stop online customer service portal which brings you a greater level of convenience to view your scheme details, view and download your policy-related documents, file your claims online, and search for network doctors/clinics on-the-go. With our Clinical Benefit Balance feature, you can check the usage, limit and balance of your Clinical, Dental and/or Optical Benefit (if applicable) to easily keep track of your benefit information.
Log in to myBupa
myBupa's mobile app is also available for Bupa members to download for free. You can download the app from the App Store or Google Play. myBupa app is available in both Chinese and English languages.
Learn more about how to manage your policy with myBupa through our user guides:
Register and enable biometric log in (PDF, 1.86MB) myBupa member portal user guide (PDF, 3.98MB)
Your myBupa account provides you with one-stop access to healthcare and wellness services. Simply click "Digital Healthcare and Video Consultation Services" on myBupa to access Quality HealthCare Medical Services (QHMS)'s mobile app! Let's take a look (PDF, 420KB) at how Bupa member Mr. Lee enjoys easier, faster and safer healthcare through myBupa.
- Claims: File claims online; track and view claims status/details; provide information to resolve pending claims
- Clinical Benefit Usage: Keep track of your claimed expenses and provider visits under Clinical Benefit (if applicable)
- eMedical Card: Show your eMedical Card at network providers for cashless service*
- Hospital eAdmission: Send your member information to your selected hospital upon admission*
- Doctors Finder: Search for network doctors and clinics based on name, specialty, etc
- Doctors Nearby: Locate the clinic on a map and get directions to the clinic from where you are
- Member Documents: View and download your policy-related documents
- Member Privileges: View and redeem special health and lifestyle offers exclusively for Bupa members
- Member Profile: View your scheme details; update your contact information online
- Direct access to Quality HealthCare Medical Services (QHMS)'s mobile app and account linkup to Bupa's wellness app Blua Health
Blua Health is offered, distributed and operated by Horizon Health and Care Limited which is a company registered in Hong Kong under the Bupa Group.
- Welcome Letter*
- Cooling-off Notice*
- Transfer Letter with Change Benefits*
- Transfer Letter*
- Exclusion Confirmation Letter*
- Signed Counter Offer Letter*
- Copy of Application Form*
- Renewal Letter
- Policy Schedule
- Policy and Benefit Information for the Certified Plan (including Benefit Schedule)
- Policy and Benefit Information for Optional Benefits and Other Services (including Benefit Schedule of Optional Benefits) (if applicable)
- Terms and Conditions for Other Services
- Wellness Service Redemption Letter (if applicable)
- Membership Guide (if applicable)
- Promotion and Privileges (if applicable)
- Claims Statement (if applicable)
- Shortfall Invoice (if applicable)
- Welcome Letter*
- Transfer Letter with Change Benefits*
- Transfer Letter*
- Exclusion Confirmation Letter*
- Signed Counter Offer letter*
- Copy of Application Form / Confirmation of Migration / Copy of Transfer Form*
- Renewal Letter
- Membership Certificate
- Contract
- Schedule of Benefits and Table of Subscriptions
- Wellness Service Redemption Letter (If applicable)
- Promotions and Privileges (if applicable)
- Claims Statement (if applicable)
- Shortfall invoice (if applicable)
- Welcome Letter*
- Cooling-off Notice*
- Transfer Letter with Change Benefits*
- Transfer Letter*
- Exclusion Confirmation Letter*
- Signed Counter Offer letter*
- Copy of Application Form / Confirmation of Migration / Copy of Transfer Form*
- Renewal Letter
- Membership Certificate / Policy Schedule
- Contract / Policy and Benefit Information for the Certified Plan (including Benefit Schedule)
- Policy and Benefit Information for Optional Benefits and Other Services (including Benefit Schedule of Optional Benefits) (if applicable)
- Terms and Conditions for Other Services
- Schedule of Benefits and Table of Subscriptions (if applicable)
- Wellness Service Redemption Letter (If applicable)
- Membership Guide (if applicable)
- Promotion and Privileges (if applicable)
- Claims Statement (if applicable)
- Shortfall Invoice (if applicable)
User guide
