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Customer Services

24 hours, 7 days a week

Why choose Bupa

Helping people live longer, healthier, happier lives
Bupa's purpose is helping people live longer, healthier, happier lives and making a better world.

We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. Bupa also provides primary care services through Quality HealthCare Medical Services (QHMS), one of Hong Kong's largest private clinic networks.

Trusted brand

We have gained the trust of more than 400,000 individuals and 3,200 companies. We have provided quality health insurance for Hong Kong’s civil servants for more than 20 years.

Fast and easy claims

At Bupa Hong Kong, we honour our promise to fund the healthcare of our members and provide convenient, paperless eClaims services to our customers through myBupa. In most cases, we usually settle members' claims within 5 to 7 working days upon receiving the completed claim form and required documentation.

Attentive and round-the-clock support

We're here to support our members at all times. Our Premium Service Booking Hotline provides one-stop dedicated services for our Medical Centres and Dental Centres. For all other enquiries, our 24-hour Customer Care helpdesk is here to help.

Pioneering Workplace Health Solutions in Hong Kong

Bupa's workplace health solutions aim to make a positive impact on your employees' health and wellbeing. Our workplace health professionals will recommend targeted programmes for your workplace based on your company's health profile, needs and priorities.

Let us help you find the plan that suits your needs

Small & Medium Enterprises

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Medium & large companies

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Large corporations

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