Customer Services
We're here to support you at all times. If you want to make a claim or change your personal information, you can find all the necessary information and forms you need on this page.
Premium Service Booking Hotline
Looking for premium network service centres for specialist treatment, diagnostic imaging and laboratory tests, day surgery (e.g., endoscopy) or even dental treatment? Simply call our new Premium Service Booking Hotline and our Bupa Medical Centres and Bupa Dental Centres are at your service.
One-stop dedicated services:
- Check your scheme's network eligibility
- Provide Bupa medical and dental centre choices with various specialities available and hassle-free pre-authorisation and/or pay and claim experience
- Assist in making appointments with the centres, so you can have access to comfortable, well-equipped premium facilities
Premium Service Booking Hotline
2517 5515Service hours: Monday – Friday, 9am – 6pm (except public holidays)
How to make a claim
Hospital Claims
Claims settled in 5 to 7 working days after all required documents are received.
See detailsClinical Claims
Claims settled in 5 to 7 working days after all required documents are received.
See detailsCritical Illness Claims
Bupa's critical illness claim process is simple and quick to ease your worries.
See detailsFrequently-used forms
Useful information
myBupa
myBupa is a one-stop online customer service portal to help you view and manage your Bupa schemes conveniently.
See details